Safe Step Tub Reviews

We spent nearly $20,000 on a walk-in tub after being promised a custom-built, high-quality product TAILORED to our space and medical needs: "CUSTOM made, in Kentucky, for your bathroom" is what they claim.
The better Business bureau gives them a great rating as does AARP and AMAC, so I was stupid and didn't research like I usually do.
The tub does not look custom-fitted as promised but rather awkwardly assembled and jury-rigged to fit. The installation crew seemed unprofessional, ill-prepared and dismissive of our concerns.

Overall, the experience has been deeply disappointing, leaving us feeling misled, frustrated, and doubtful we will ever truly enjoy using the tub we've invested in. $20,000 is a LOT of money. They also did NOT have an instruction booklet for our tub! They only had one that had accessories ours didn't have and nothing about our manual controls!
I contacted the sales person, I also contacted "our" contact in Kentucky and I contacted the office here in Houston, all by phone.

I also sent emails with photos to all those persons. It took over a month to hear back from them, even though the one person I talked to said she would get back with me, as soon as possible, but never did. Someone in the Houston office, finally sent a young man to redo the caulking.
Custom made is what we were told.
It looks like they could have fit it into any space they wanted to because they jury rigged it into our bathroom, anyway. The salesman had told us it would go to the window so nothing would fall between the tub and the window.

And, it would go to the shower wall. But, Robert Cox, the installer just said, "No! That's not how we do it!" The installation was poorly done, with visible flaws such as messy and missing caulking, dirt and debris embedded in caulking, inconsistent caulking, smashed baseboard and quarter round, cracked sheetrock in the wall near the tub and improperly cut materials. And, I pulled off a HUGE chunk of caulking and found a 1½" long " wide piece of what looked like feltw rug padding, or insulation, sticking on the outside of the tub wall in a seam.

They apparently didn't care that it didn't belong there and just tried to cover it with a huge glob of caulking! AND, they caulked, inconsistently, around the base of the toilet they installed!!! They caulked the front, but not the back and the side caulking is wide, jerky and mis-applied!
To top it off, all the tape residue and glue from where our old tub had been was left on the tile floor and when I asked Mr. Cox about it, he said, "Oh that'll rub off." They also didn't seem concerned that they cracked the sheetrock near the tub!

He said, "A little paint will fix that!" This did not seem very professional to me as I would think that he would be prepared, as a professional, to remove the residue from the tub and repair the sheetrock! But, NO, the residue is still there, even though I called customer service over and over and wrote many emails. They did send a young man out to redo some of the caulking, but a lot of it still has dust and lint in it. The installer, Robert Cox, did not seem to care and both of his "helpers" seemed like novices, and one of them had a broken arm!

I don't usually care what someone looks like but Mr. Cox was about 5'5" tall and 4' wide. His humongous bare belly hung below his shirt, over his pants, halfway to his knees, stretch marks and belly button all visible.
My parents taught me to do the best job possible, and present myself in a professional manner. Evidently he was never taught that.
Much of the glue and tape residue from our old tub is STILL on the floor!

And the crack in the sheetrock is also still there. I have been trying to remove the residue with Goof Off, but it is difficult. We haven't repaired the sheetrock, because we don't know how. I did put some caulking in the crack.

I had neck surgery and broke my right femur at the hip just before we had the tub put in. That is why we wanted the Walk in Tub!
Also, I asked the salesman, before we purchased, if the warranty was transferable if we sold the house. The salesman, Shakeel Malik, told me it was; the new homeowner would only have to pay $500.

After installation I asked him for some paperwork on that and he told me they don't have transferable warrantees! I told him he said they did have transferable warrantees and he told me he never said that!
Do not purchase from SafeStep
I would NEVER use Safe Step, again!
Photo collection:
https://photos.app.goo.gl/jpLTjButrNxo3MZa9