Latest review first
This company refuses to try to help to resolve any problems that arise. Twice I called them and twice I've been told that I have to resolve the problem. That credits were given to me to cover any problems. I replaced a fairly new washing machine yesterday because I...Read more
Company wrote 0 private or public responses to the review from Sep 28.
Safe Step Tub - Worst appliance ever do not buy
Biggest piece of junk ever installed on my house. It leaks and poos breakers....major scam/ripoff. Customer service does not exist!!
Company wrote 0 private or public responses to the review from Jul 15.
Just got a shower unit installed. Product so far is great and user friendly for my mom who is 90. The problem we have is the staff. Told the chair will be installed at the correct height for my mom. It was already installed when they asked my mom to try it. Way too hi....Read more
Company wrote 0 public responses to the review from Apr 02.
Bought this tub only 2 years ago almost $16,000 paid cash. The tub takes forever to fill and to drain like the others have to climb over if you want to get in otherwise you freeze waiting for the fill and the drain. Had an issue with the faucet it started to drip...Read more
Company wrote 0 public responses to the review from Dec 31, 2017.
i bought safe step tub 2 years ago when you turn the water jets on it worked turning them of is a different story i spent 10 minuets trying to get them to shut of before it finally did..i have used the tub 4 times in 2 years it cost over 12000.00 cash thats 3000 per...Read more
Company wrote 0 public responses to the review from Oct 16, 2017.
I didn't like
- Bad really bad
I was told by the Manager/Supervisor of *Safe Step Walk in Tubs Canada* that if I said anything about this that I would be charged with slander...how can the truth be slander? I paid $19,320.00 for the tub, poorly installed, can't close the lever to soak unless my...Read more
Company wrote 0 private or public responses to the review from Sep 22, 2017.
Safe Step Tub - Do not order a tub from these people if u live in a condo.
They said 6-8weeks for install.which didnt happen.its been 10weeks i contacted them numerous times always get the run around.they sent me 2 voicemail.couldnt talk 2 someone live n when i did it was nothing but broken promises to call back they are the worst!customer service sucks!n they charged me 2500 to my card n i still dont have tub im possed been out of work waiting for install Still nothing!!BUYER BEWARE!
Company wrote 0 private or public responses to the review from Jun 08, 2017.
i've been extremely dissatisfied With the installation When the city came to inspect it they saw a huge hole in my wall out of view . i contacted company and got a run around finally for 3 mouths. finally someone came out took phone was told that office would call me...Read more
Company wrote 0 public responses to the review from Sep 13, 2016.
MY TUB WAS JUST INSTALLED 4 DAYS AGO,I WAITED THE 48 HRS.TO TRY IT,AND DISCOVERED THAT THE TUB DESIGN WAS VERY POOR , THE SEAT WAS TO HIGH CAUSING IT TO USE A TON OF WATER, IT HAD NO FOOT JETS AS I WAS LED TO BELIEVE,IT TOOK WAY TO LONG TO FILL, AS I SET THERE...Read more
Company wrote 0 public responses to the review from Nov 10, 2014.
Since my complaint Safesteptubs has redone their website!!!! Lol beware people they have REMOVED Pat Boone from their AD to fool you. The Company in Burnaby BC and the liars Angie Rolston, Cindy Leonard, Matthew Boulton and Ralph Sivertson are all the SAME. This is a...Read more
Company wrote 0 public responses to the review from Jul 14, 2012.
Do you have something to say about Safe Step Tub? What happened? What can we help you with?