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Contact Safe Step Tub Customer Service

How to Reach a Person at Safe Step Tub

Verified Contact Information

Toll-Free Number:

  • 1-800-346-6616
Call Now
Send Message

Customer Service:

  • 1-800-989-5101
  • 1-888-343-9384
  • 1-800-522-2056

Legal:

  • 1-833-865-0355

Sales/ Reservations:

  • 1-888-559-2890

Customer Service:

customerservice@safesteptub.com
info@safesteptub.com

Safe Step Tub Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Safe Step Tub Phone Number
1 (800) 346-6616
Average Hold Time
00:00:46
Average Calls duration
5 minutes
Most Popular Safe Step Tub Email Address
info@safesteptub.com
Safe Step Tub Live Agent Availability
13% of callers successfully reach a real person
Issue Resolution Rate
Low (14% reported full resolution)
View full overview

How to Contact Safe Step Tub?

The home accessibility and bathroom safety company provides several Safe Step Tub phone numbers for various types of queries. If you need to reach the sales department about purchasing certain products, dial (888) 559-2890. To connect with a service department, call (800) 989-5101. No matter which Safe Step Tub contact you are going to use, it’s necessary to have the product name, a detailed description of your issue, and key questions prepared when speaking with the dedicated specialist.

Contact the company’s representative in writing by using the following Safe Step Tub email address: info@safesteptub.com. You can send general questions, request detailed product information, report technical issues, and ask other inquiries there. However, before submitting your message, check that its subject line is clear and that all necessary details are included.

All administrative and operative functions are managed from the company’s headquarters at the following Safe Step Tub address: 618 Grassmere Park #16, Nashville, Tennessee 37211, United States. You can send formal correspondence there after confirming the correct department. If you need to return the product, ask the company’s representative about the exact mailing address for this purpose.

The company does not clearly display standard Safe Step Tub hours for customer support by phone. Sales, appointment, installation, and service teams may follow different schedules. So, we recommend that you contact the company’s team by email to learn about the relevant hours of operation. Regarding sending messages, this option is suitable 24/7.

The Safe Step Tub customer service team is available online through several options. Each of them is useful for a specific case. A clickable red button with the telephone number in the top menu of the company’s home page is a more convenient way to discuss urgent inquiries with a live agent in real time. The contact form on the “Contact us” page is suitable for detailed and personalized inquiries.

PissedConsumer Club

Contact Information

Safe Step Tub Website:

Safe Step Tub Help Center:

Corporate Office Address:

Safe Step Walk-In Tub, LLC
402 BNA Dr., Suite 350
Nashville, Tennessee 37217
United States

Why Customers Call Safe Step Tub?

Top Reasons of Customers Calls

  • Product/ Service 41%
  • Customer Inquiries & Issues 25%
  • Request for Information 16%
  • Activation/ Cancellation 4%
  • Shipping and Delivery 4%
  • Payments and Charges 3%
  • Staff 3%
  • Refund 1%
  • Return/ Replace 1%
  • Website/ Application 1%
  • Streaming Services 1%

Product/ Service

41%
  • "Problem with drain"
  • "partial Jets not working"
  • "Jets not working"

Customer Inquiries & Issues

25%
  • "Having trouble with my bathtub"
  • "Sales"
  • "Not getting hot water to tub"

Request for Information

16%
  • "An inquiry regarding a cosmetic update to pre-existing safe step"
  • "Quote"
  • "Question about cleaning"

Activation/ Cancellation

4%
  • "To cancel sale"
  • "Cancel appointment"

Shipping and Delivery

4%
  • "Spend a whole week and I still haven't got no service for my tub"
  • "The Handle on my Tub no longer moves correctly so the latch gets caught on the door so the door will not close. If I do get the door closed I get stuck in tub because door doesn't open."
  • "Sent wrong parts"

Payments and Charges

3%
  • "Old bill issues"
  • "Change payment date"

Staff

3%
  • "Have it serviced?"
  • "Bathtub needs service"

Refund

1%
  • "I need to someone about refund 1,000"

Return/ Replace

1%
  • "Return of $1,000.00 deposit. Canceled. On 7/7/25"

Website/ Application

1%
  • "Bad install"

Streaming Services

1%
  • "Whwe do I get decoratve shoer curtains to fit my nrew tub with a shower."

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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