Irene W Gmi

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Verified Reviewer
| map-marker Las Vegas, Nevada

There is no customer service, there is no customer repair for tubs

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I purchased a safe step tub three years ago and the heater has NEVER WORKED! The micro STOPPED WORKING three weeks ago because The water THERAPEUTIC HYDRO MASSAGE JET on the back of the tub stopped working three weeks ago. I tried to call the company TODAY (January 29, 2022) to get repair information and found out that there is no repair service FOR CUSTOMERS in Las Vegas, Nevada.
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Loss:
$14

Preferred solution: Let the company propose a solution

User's recommendation: DO NOT BUY SAFE STEP TUBS IF YOU LIVE IN LAS VEGAS, NEVADA

mehammer

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Verified Reviewer

Unpromised services

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When the salesman showed up he was very nice very convincing other than the 3 lies that we caught him in . After giving him $5000 we were told that no other money would be charged until installation was completed my wife noticed the other day that they took money out already . We still have not heard from them about an installation date and trying to find out I have been put on hold hung up on and straight up ignored do not use this company for any reason whatsoever NoNO
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Pros:
  • Never installed
Cons:
  • No communication

Preferred solution: Deliver product or service ordered

John W Rxz

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Verified Reviewer
| map-marker Burnsville, Minnesota

Dissatified with the Product and Instalation

I had the system installed, the next day after installation I noticed a 3 in gap at the lower part of the tub, I called and three or five days later they sent the same people out to repair the problem, I was sick when they got there, however he showed up with a large tube of cauking and a cauking gun and a puddy knife, he filled in the gap with cauking. nothing is square or level on the system.

I adjusted the shower to fit my height and tried to use the shower and when I turned it on the shower adjusted itself all the way to the ceiling and turned to the left which allowed water to go all over the floor, the tub leaks at the bottom of the door, when draining the tub it leaks at the bottom of the door. when the installed the system they done something to my bathroom door and it wont shut or latch according lee. I got out and slipped and fell and damaged my back and neck. Now I am in a lot of pain.

SafeStep tubs is a Nightmare. John M Walters.

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Loss:
$2500
Cons:
  • Unreliable

Preferred solution: Full refund

User's recommendation: Loose there website. Don't get taken in a $22,000.00 MISTAKE.

1 comment
John W Rxz

They have not yet tried to reach out to me, I told the loan Company to get saaft step tub to refund them the $23,000.00 and they need to put my bathroom back to the way they found it. I estimate it to be over 13,000.00 plus the 23,000.00

DeanandDiane H

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Verified Reviewer
| map-marker Green Cove Springs, Florida

Inaccurate sales for buying tyb

We bought this tub.my husband is in wheel chair. Sales person did not detail making sure he could safely use it. It is very hard for him to get in and out and has went down numerous times facing in tub and gets stuck due to his legs are too week to get up. Needless to say take me his wife a long time to safely getting him up. After about 4 months into having tub.I felt I should contact them. But I know I should of done it before. Tried to get them to replace it with a walkin shower but will not do it with a $5600 charge this is so very difficult on us. We have not done so due towe do not have the cash for this.
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Cons:
  • Can not get into the tub safely
Stephanie W Lwo
map-marker Seattle, Washington

When i turn on air bubbles the fragrance cap blows off, won't stay on

When I turn on air bubbles the fragrance cap blows off, and I want free standing shower I was promised initially! Even tho I was told I didn't I asked for everything 24,600 was agreed! Please come service air bubbles and fragrance container!
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Preferred solution: Standing shower head, and fragrance cap to stay on with air bubbles! Please love my tub come fix it!

Mike T Szn

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Verified Reviewer
| map-marker Atlanta, Georgia

Hot water heater. Not enough hot water coming thru

What size tankless hot water heater do you recommend just for the lp5116ds. There is not enough hot to fill the tub. Its cold before you get it close to full
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karen m Xbx

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Verified Reviewer

Way bathroom was left, will need carpenter,plumber and painter.

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should advise customer that they will need a large capacity hot water heater. The water gets to cold before getting to the jets to back.

Have to sit on the bottom of tub for water that is warm to reach. The door frame to get in bathroom was to small so had to be removed.

when placed back was dented and paint was removed from sheet rock about size of a fist. alot of dust on floor from sawing through sheet rock. Orginally wanted walk in shower but salesman pushed for tub.

My question is with this tub for someone who is disable, Could careless about the color of the water, the aroma, blue tooth. Wanted warm water to reach my back.

Bought a new Hot water heater for this tub that is why Safe Step need to tell custmer size that is needed. Could have completely remodeled the bathroom for this price that would have been more appropriate for a handicapped person.

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Loss:
$1182

Preferred solution: Let the company propose a solution

User's recommendation: find out if you have a large capacity hot water heater. If you cannot walk would advise to get in a walk in shower because cargivers ....

John B Kkn

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Verified Reviewer
| map-marker Chicago, Illinois

Hate this tub

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Salesman and installer said that the pluming look good and the tub would be a great benefit to my wife and i but once it was installed we realized the tub took a long time to drain. i call a number of times before someone came out , they then sent a Plummer who said that there was a problem with a down pipe and it needed to be replaced safe step tub first said it was my problem then they said that they would pay half to fit it and I keep saying I would not have got the tub if I had known this, now I have something I can't use and don't know what to do about it
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Preferred solution: I would like for safe step tub to fix this problem and not charge me for it

Anonymous

They have not contacted me. text me and wanted my address,phone number,etc. Still have not contacted me only to want me to refer to someone. Will try to contact better business bureau soon and seei

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was regarding the water is cold by the time it reaches the back jets. Got a new hot water heater . was not advised that one needed the largest ones. My door frame leading into bathroom when placed back leaving sheet rock exposed. Paint patches peeled away .molding not placed back. Need a painter and carpenter to repair. What I paid for this tub I could have had bathroom totally remodeled. the slick salesman kept pushing for the tub. What I wanted was a walk in shower . Sure his commission was more with tub. To get immersed in water have to slide from seat to bottom of tub.
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Pros:
  • Could help my back if hot water reached back
Cons:
  • Molding not replaced
  • Tore the door frame
  • Needs painting around door frame
Anonymous
map-marker Bothell, Washington

BAD CUSTOMER SERVICE

ShrugBla-blaShockedWtfTHE SERVICE EMPLOYEES ARE RUDE AND UNEDUCATED ON PRODUCTS AND COST! THE VIRTUAL EMPLOYEES ARE WORSE. THEY HAVE OVER A HUNDRED VERY BAD REVIEWS. THE WORST IS THEY DON'T CARE ENOUGH THE FIRST CONTACT YOU MAKE WITH THEM. ONCE AGAIN RUDE AND UNEDUCATED.
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User's recommendation: Go to a better company

Patricia C Xfb

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Verified Reviewer

Not happy with the installation

my dad was sold a safe step walk in tub for a bathroom that is way to small for one, he has to use a walker and there is no way he can SAFELY step into the tub. I could barely get into it and I am not disabled. you almost have to step into the toilet to get in the door of the tub. the salesperson should have known this and have him look at alternatives like a walk in shower where the door isnt in front of the toilet.
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Loss:
$17000
Cons:
  • Can not get into the tub safely

Preferred solution: have the tub removed and a walk in shower installed

User's recommendation: talk to someone who actually knows about construction

Martin B Jjy

Unhappy

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Updated by user Sep 03, 2021

No Happy Camper Here

Original review Sep 03, 2021
I live in Texas . I have been waiting for almost 3 months now for my walk in shower. I have a 90 year mother that needs my help I've moved her in with me. They finally came out today 09/03/2021 but could not start the job because the original salesperson that came to my house first of June did not measure correctly now it's going to another 8 weeks. Did not take them long to call me back and tell me it would cost another eight hundred dollars more for their error. I work on a fix income being retired this didn't set well with me. And the story continues tune in to see how this Ends.
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Loss:
$1000
Pros:
  • Never installed
Cons:
  • Poor customer service
  • No communication

Preferred solution: Let the company propose a solution

User's recommendation: Buyer Beware

Anonymous

No help

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Since I bought my safe step from safe step i was told they couldnt help me. Service on a door is all I want but there is no one to help
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User's recommendation: dont bother

ann r Hmt
map-marker East Peoria, Illinois

POOR customer service

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The salesmen have no knowledge - they should be selling shoes. They do not back up their product. Will not return calls and no one answers or they no longer work there. VERY dishonest!!!!! Never been so disappointed - quit trying to rip people off!!!!!
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Loss:
$1000

Preferred solution: Full refund

User's recommendation: DO NOT BUY - POOR SERVICE OR NO SERVICE - WORST customer service out there

JOHN B Ecx

Failure to Get Satisfactory Response to Problem with Instillation

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That fact that all of the occupants in the house are physically challenged, we felt that it would be feasible to get a walk in tub. We contacted Safe Step and on Octoberr 15,2020, Representative John Twist came for an initial inspection.

He assured us that everything was in good order and there would not be a problem with the instillation. He was given a deposit check for 2.500. Approximately two

weeks later, the tub was installed. Before the tub was installed, the installers made a thorough examination of the plumbing.

They did not report any problems and they installed the tub. When we used the tub, we discovered that it took fifty forevers for the water to drain. We reported this problem and a plumber was sent out. He, too concurred that we were not responsible for the problem.

Repeated calls have gone unanswered and when I was able to reach someone, he told me what it would cost and that we would have to pay half of it. I think that that is very unfair being that they were totally responsible for the problem.

If it were any way possible, I would request that they come and remove this tub from my house. I we wee weeks

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Pros:
  • Really helps my joints
Cons:
  • Slow draining of water
  • Will not answer phone calls

Preferred solution: Let the company propose a solution

User's recommendation: Use another company.