Safe Step Tub
Reviews and Complaints
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Verified Reviewer | Las Vegas, NevadaThere is no customer service, there is no customer repair for tubs
Preferred solution: Let the company propose a solution
User's recommendation: DO NOT BUY SAFE STEP TUBS IF YOU LIVE IN LAS VEGAS, NEVADA
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Verified ReviewerUnpromised services
- Never installed
- No communication
Preferred solution: Deliver product or service ordered
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Verified Reviewer | Burnsville, MinnesotaDissatified with the Product and Instalation
I had the system installed, the next day after installation I noticed a 3 in gap at the lower part of the tub, I called and three or five days later they sent the same people out to repair the problem, I was sick when they got there, however he showed up with a large tube of cauking and a cauking gun and a puddy knife, he filled in the gap with cauking. nothing is square or level on the system.
I adjusted the shower to fit my height and tried to use the shower and when I turned it on the shower adjusted itself all the way to the ceiling and turned to the left which allowed water to go all over the floor, the tub leaks at the bottom of the door, when draining the tub it leaks at the bottom of the door. when the installed the system they done something to my bathroom door and it wont shut or latch according lee. I got out and slipped and fell and damaged my back and neck. Now I am in a lot of pain.
SafeStep tubs is a Nightmare. John M Walters.
- Unreliable
Preferred solution: Full refund
User's recommendation: Loose there website. Don't get taken in a $22,000.00 MISTAKE.
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Verified Reviewer | Green Cove Springs, FloridaInaccurate sales for buying tyb
- Can not get into the tub safely
When i turn on air bubbles the fragrance cap blows off, won't stay on
Preferred solution: Standing shower head, and fragrance cap to stay on with air bubbles! Please love my tub come fix it!
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Verified Reviewer | Atlanta, GeorgiaHot water heater. Not enough hot water coming thru
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Verified ReviewerWay bathroom was left, will need carpenter,plumber and painter.
should advise customer that they will need a large capacity hot water heater. The water gets to cold before getting to the jets to back.
Have to sit on the bottom of tub for water that is warm to reach. The door frame to get in bathroom was to small so had to be removed.
when placed back was dented and paint was removed from sheet rock about size of a fist. alot of dust on floor from sawing through sheet rock. Orginally wanted walk in shower but salesman pushed for tub.
My question is with this tub for someone who is disable, Could careless about the color of the water, the aroma, blue tooth. Wanted warm water to reach my back.
Bought a new Hot water heater for this tub that is why Safe Step need to tell custmer size that is needed. Could have completely remodeled the bathroom for this price that would have been more appropriate for a handicapped person.
Preferred solution: Let the company propose a solution
User's recommendation: find out if you have a large capacity hot water heater. If you cannot walk would advise to get in a walk in shower because cargivers ....
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Verified Reviewer | Chicago, IllinoisHate this tub
Preferred solution: I would like for safe step tub to fix this problem and not charge me for it
They have not contacted me. text me and wanted my address,phone number,etc. Still have not contacted me only to want me to refer to someone. Will try to contact better business bureau soon and seei
- Could help my back if hot water reached back
- Molding not replaced
- Tore the door frame
- Needs painting around door frame
BAD CUSTOMER SERVICE
User's recommendation: Go to a better company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot happy with the installation
- Can not get into the tub safely
Preferred solution: have the tub removed and a walk in shower installed
User's recommendation: talk to someone who actually knows about construction
Unhappy
No Happy Camper Here
- Never installed
- Poor customer service
- No communication
Preferred solution: Let the company propose a solution
User's recommendation: Buyer Beware
No help
User's recommendation: dont bother
POOR customer service
Preferred solution: Full refund
User's recommendation: DO NOT BUY - POOR SERVICE OR NO SERVICE - WORST customer service out there
Failure to Get Satisfactory Response to Problem with Instillation
That fact that all of the occupants in the house are physically challenged, we felt that it would be feasible to get a walk in tub. We contacted Safe Step and on Octoberr 15,2020, Representative John Twist came for an initial inspection.
He assured us that everything was in good order and there would not be a problem with the instillation. He was given a deposit check for 2.500. Approximately two
weeks later, the tub was installed. Before the tub was installed, the installers made a thorough examination of the plumbing.
They did not report any problems and they installed the tub. When we used the tub, we discovered that it took fifty forevers for the water to drain. We reported this problem and a plumber was sent out. He, too concurred that we were not responsible for the problem.
Repeated calls have gone unanswered and when I was able to reach someone, he told me what it would cost and that we would have to pay half of it. I think that that is very unfair being that they were totally responsible for the problem.
If it were any way possible, I would request that they come and remove this tub from my house. I we wee weeks
- Really helps my joints
- Slow draining of water
- Will not answer phone calls
Preferred solution: Let the company propose a solution
User's recommendation: Use another company.
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They have not yet tried to reach out to me, I told the loan Company to get saaft step tub to refund them the $23,000.00 and they need to put my bathroom back to the way they found it. I estimate it to be over 13,000.00 plus the 23,000.00