Safe Step Tub
Reviews and Complaints

A salesman showed up and was very nice seemed to know what he was doing and took his time explaining everything, so far so good. When it came time to give us a price it was quoted at $28000!!

There is no way a tub was worth that and we told him so and he came up with some discounts that brought it down to $24000 we told him still too high then eventually came down to $18000 which we initially accepted and put $3000 down but after thinking a few hours we decided that was too much for us and called and told him and all of a sudden Mr.

nice guy turned very rude and threating and after telling me to send in the cancellation form within 3 days to get our money back and hung up on me! I feel they will try to get an outrageous price to start with and how many poor old folks get screwed and take the first or second price?

On February 2021, I purchased a standard size Safe Step walk in tub, and the unit have been falling apart. I called the last week in December 2021 to inform that the shower pole is loose, water is *** out from the base of the pole, the handheld shower head cord broke loose and water is *** out of that too.

The mechanism that controls the drain is also coming apart. It's a twist and tighten system that is always coming unloose. At the moment the unit is unusable. I made a follow up call today about the matter and the man that picked up hung up when I stated the system is falling apart.

I was not yelling or behaving belligerently, so I am surprised he simply hung up, the sad thing is that I purchased this for an elderly person who suffers from dementia in order to make bathing easier on her. SMH

My dad is disabled, since I used Safe Step to install a shower, I thought it would be beneficial for him to have a low step tub. What a disaster, the representative said nothing would be touched, the space would look a lot as if the walk-in tub had been in place for years and that the tub would need to be custom-made for the space.

Nothing but lies; the original contractor committed to the job three or so weeks, the job was assigned to another contractor. It was a nightmare. Not only was it overpriced, $16,000+, they also removed parts of the wall and floor, leaving plywood exposed.

Who would opt to spend more money in advance on repairing exposed walls and floors? As this is what I was told, my dad signed stating he would absorb the cost.

What!

So, I began calling the numbers on file, finally, after calling all the numbers available on the internet, leaving a message for the complaint officer was a joke, she just has the title.

The unethical attorney for Safe Step conveniently called me, stating he could not discuss, as I was not the homeowner. Once again, just a smoking glass and mirrors, not wanting to take responsibility.

Do not use this company, the company uses unethical business practices.

I did seek another install company who deemed safe step install a safety issue.

I had the system installed, the next day after installation I noticed a 3 in gap at the lower part of the tub, I called and three or five days later they sent the same people out to repair the problem, I was sick when they got there, however he showed up with a large tube of cauking and a cauking gun and a puddy knife, he filled in the gap with cauking. nothing is square or level on the system.

I adjusted the shower to fit my height and tried to use the shower and when I turned it on the shower adjusted itself all the way to the ceiling and turned to the left which allowed water to go all over the floor, the tub leaks at the bottom of the door, when draining the tub it leaks at the bottom of the door. when the installed the system they done something to my bathroom door and it wont shut or latch according lee. I got out and slipped and fell and damaged my back and neck. Now I am in a lot of pain.

SafeStep tubs is a Nightmare. John M Walters.

should advise customer that they will need a large capacity hot water heater. The water gets to cold before getting to the jets to back.

Have to sit on the bottom of tub for water that is warm to reach. The door frame to get in bathroom was to small so had to be removed.

when placed back was dented and paint was removed from sheet rock about size of a fist. alot of dust on floor from sawing through sheet rock. Orginally wanted walk in shower but salesman pushed for tub.

My question is with this tub for someone who is disable, Could careless about the color of the water, the aroma, blue tooth. Wanted warm water to reach my back.

Bought a new Hot water heater for this tub that is why Safe Step need to tell custmer size that is needed. Could have completely remodeled the bathroom for this price that would have been more appropriate for a handicapped person.