Safe Step Tub

Wrong tub was put in incorrectly and had to be removed and replaced with the model I ordered. The first crew installed the tub that had the plumbing on the wrong wall.

My bathroom door and wall were damaged when they brought the tub into the room. Caulking looked like a two year old had done it. The first crew were there from 9 am until after midnight. They would not let us use the toilet during that time.

I have a disabled child and one bathroom. We had to use a bucket downstairs in the basement. The new crew had to tear out the wrong tub, reinstall and fix the wall the first crew used for the plumbing. The second crew were here from 9 am to 5 pm and let us use the toilet.

They were very nice. I, did, receive a new, white, door from the company to replace my nice wood door. So it doesn't match the other 5 wooden doors.

I was promised $250 for my inconvenience, which I never received. The company said it was mailed to me.

Also, if you want to take a standup shower you need to be a contortionist.

I have spent over one half day online looking for Aroma Cannisters for my recently installed tub. I found a product that looks exactly like the one left with me by the installers.

Problem: The items I received are slightly too large to fit my tub, I have searched hundreds of web sites and cannot find one that I am sure will fit my needs. Can you supply me with an outlet that I can use without spending a lot of time. I am 85 years old, like your tub, but don't want die researching aroma therapy online. Hope you can help.

Thank You.

Production # SAO71612. No formal recekipt received.

Production # SAO71612

contract for install within 6-8 weeks... signed and $1,5000 deposit paid by this was to be customer, after 3 plus months and much nagging by me, "installer" appeared...

we disassembled bath area , then we were told altho contract said Safe Step would provide all electric etc., and they had examined site before giving me a price of $18 K+. assembler said customer needed to... (at a cost to customer of $1,500+) without contract price offset.

In addition, Customer was told cabinets etc.

needed removed...again without contract price offset but again at customer's responsibility with est. of $1,500 to remove and replace...

Bottom line, we've been torn up, have no tub but a lot of aggravation and told take it or leave it...

A salesman showed up and was very nice seemed to know what he was doing and took his time explaining everything, so far so good. When it came time to give us a price it was quoted at $28000!!

There is no way a tub was worth that and we told him so and he came up with some discounts that brought it down to $24000 we told him still too high then eventually came down to $18000 which we initially accepted and put $3000 down but after thinking a few hours we decided that was too much for us and called and told him and all of a sudden Mr.

nice guy turned very rude and threating and after telling me to send in the cancellation form within 3 days to get our money back and hung up on me! I feel they will try to get an outrageous price to start with and how many poor old folks get screwed and take the first or second price?

On February 2021, I purchased a standard size Safe Step walk in tub, and the unit have been falling apart. I called the last week in December 2021 to inform that the shower pole is loose, water is *** out from the base of the pole, the handheld shower head cord broke loose and water is *** out of that too.

The mechanism that controls the drain is also coming apart. It's a twist and tighten system that is always coming unloose. At the moment the unit is unusable. I made a follow up call today about the matter and the man that picked up hung up when I stated the system is falling apart.

I was not yelling or behaving belligerently, so I am surprised he simply hung up, the sad thing is that I purchased this for an elderly person who suffers from dementia in order to make bathing easier on her. SMH

My dad is disabled, since I used Safe Step to install a shower, I thought it would be beneficial for him to have a low step tub. What a disaster, the representative said nothing would be touched, the space would look a lot as if the walk-in tub had been in place for years and that the tub would need to be custom-made for the space.

Nothing but lies; the original contractor committed to the job three or so weeks, the job was assigned to another contractor. It was a nightmare. Not only was it overpriced, $16,000+, they also removed parts of the wall and floor, leaving plywood exposed.

Who would opt to spend more money in advance on repairing exposed walls and floors? As this is what I was told, my dad signed stating he would absorb the cost.

What!

So, I began calling the numbers on file, finally, after calling all the numbers available on the internet, leaving a message for the complaint officer was a joke, she just has the title.

The unethical attorney for Safe Step conveniently called me, stating he could not discuss, as I was not the homeowner. Once again, just a smoking glass and mirrors, not wanting to take responsibility.

Do not use this company, the company uses unethical business practices.

I did seek another install company who deemed safe step install a safety issue.